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De communicatie was gedurende het hele traject duidelijk en transparant, waardoor alles naar verwachting is uitgevoerd.","Beschrijf uw ervaring",{"_508":524,"_510":525,"_504":133,"_512":145,"_513":526},"DEFAULT_RECOMMEND","BOOLEAN","Aanbevelen?","dateSince","2026-03-17T17:18:10.941Z","updatedSince","reviewLanguage","nl",{"_499":533,"_501":534,"_195":535,"_504":536,"_505":537,"_527":544,"_529":544,"_530":531},"0c9dccea-f3aa-4009-a5e4-1bed1f9e7266","Rein Bloemendaal","Spakenburg",10,[538,539,541,543],{"_508":509,"_510":511,"_504":536,"_512":145,"_513":514},{"_508":516,"_510":141,"_504":540,"_512":145,"_513":518},"Was heel goed",{"_508":520,"_510":141,"_504":542,"_512":145,"_513":522},"Fijne werknemer beleeft en aardig",{"_508":524,"_510":525,"_504":133,"_512":145,"_513":526},"2025-12-22T07:14:04.664Z",{"_499":546,"_501":547,"_195":548,"_504":549,"_505":550,"_527":557,"_529":558,"_530":531},"7120a256-5a9e-40ff-89f2-409654f92036","Evert vd Geest","Bunschoten-Spakenburg",4,[551,552,554,556],{"_508":509,"_510":511,"_504":549,"_512":145,"_513":514},{"_508":516,"_510":141,"_504":553,"_512":145,"_513":518},"Slechte communicatie",{"_508":520,"_510":141,"_504":555,"_512":145,"_513":522},"Wij hebben nu de nodige jaren het onderhoud uitbesteed.\nTelkens als dat onderhoud achter de rug is , is er storing.\n\nEn dan komen de extra facturen.\nOok de monteur vind dit belachelijk.",{"_508":524,"_510":525,"_504":26,"_512":145,"_513":526},"2025-11-07T16:12:05.132Z","2025-11-10T10:53:30.398Z",{"_499":560,"_501":561,"_195":535,"_504":487,"_505":562,"_527":569,"_529":569,"_530":531},"42a62f40-2c4d-438b-8dbb-d5734b349123","Henri",[563,564,566,568],{"_508":509,"_510":511,"_504":487,"_512":145,"_513":514},{"_508":516,"_510":141,"_504":565,"_512":145,"_513":518},"Goed",{"_508":520,"_510":141,"_504":567,"_512":145,"_513":522},"Keurig gewerkt\nVriendelijk en correct",{"_508":524,"_510":525,"_504":133,"_512":145,"_513":526},"2025-10-27T07:52:42.147Z",{"_499":571,"_501":572,"_195":548,"_504":487,"_505":573,"_527":580,"_529":580,"_530":531},"b379db92-803b-4215-9d80-9c533e804aef","Dick (*van Twillert)",[574,575,577,579],{"_508":509,"_510":511,"_504":487,"_512":145,"_513":514},{"_508":516,"_510":141,"_504":576,"_512":145,"_513":518},"Mijn ervaring is met een negen gehonoreerd. Bijna perfect... op de finishing touch na",{"_508":520,"_510":141,"_504":578,"_512":145,"_513":522},"Via het onderhoudsabonnement en enkele incidentele reparaties bestaat er al tientallen jaren een goede relatie met H&H.\n\nDe plaatsing van een extra radiator in de huiskamer/keuken en de levering en montage van een airco vormen een klus met meer impact. Mijn reactie op de herfstaanbieding in de Bunschoter is snel opgepakt. Stefan van den Bos heeft het met vakkennis in touw gezet. Over het totale plan waren we het snel eens. De twee monteurs die de uitvoering verzorgden zijn nette mannen die zoveel ervaring bezitten dat rustig maar gestaag het werk binnen de geraamde tijd is uitgevoerd.\nDe communicatie was doelmatig.\n\nNa de afronding van het werk had ik nog wel een soort oplevering verwacht: een bezoek waarbij het resultaat wordt bekeken en besproken. Daar komt blijkbaar dit klanttevredenheidsonderzoek voor in de plaats. Zo kan het ook. Daarom zal ik langs deze weg uitleggen waarom de beoordeling op zeer goed, maar niet perfect uitkomt.\n\nHet gaat slechts een een detail: de stroomdraden die de apparatuur met de wandcontactdozen verbinden zien er bepaald niet als maatwerk uit. Een beetje slordig, waardoor ze in contact kunnen komen met de hete buizen van de verwarming. Dat vind ik riskant. Van de stekkerdoos verwachtte ik dat die op de volgende dag door iets vervangen zou worden dat professioneler overkomt. Tot zover de toelichting.",{"_508":524,"_510":525,"_504":133,"_512":145,"_513":526},"2025-10-21T21:44:40.96Z",{"_499":582,"_501":583,"_195":584,"_504":487,"_505":585,"_527":592,"_529":592,"_530":531},"214196fe-97d4-4355-8842-768c1ce4f24f","Frits","Bunschoten",[586,587,589,591],{"_508":509,"_510":511,"_504":487,"_512":145,"_513":514},{"_508":516,"_510":141,"_504":588,"_512":145,"_513":518},"Nette en snelle levering",{"_508":520,"_510":141,"_504":590,"_512":145,"_513":522},"De installatie monteurs binnen 1 dag klaar . En precies zoals afgesproken gemaakt",{"_508":524,"_510":525,"_504":133,"_512":145,"_513":526},"2025-10-09T11:47:11.3Z",{"_499":594,"_501":595,"_195":596,"_504":536,"_505":597,"_527":604,"_529":604,"_530":531},"e2f44c0b-cb39-468d-88e1-f51998451017","Kuipers","Amersfoort",[598,599,601,603],{"_508":509,"_510":511,"_504":536,"_512":145,"_513":514},{"_508":516,"_510":141,"_504":600,"_512":145,"_513":518},"Uitstekend betrouwbaar bedrijf",{"_508":520,"_510":141,"_504":602,"_512":145,"_513":522},"Communicatie heel goed. Ze reageren snel op vragen. Telefonisch heel goed bereikbaar. Prijs kwaliteit dik in orde en bovenal zeer betrouwbaar en klantvriendelijk wat voor mij zeer belangrijk is.",{"_508":524,"_510":525,"_504":133,"_512":145,"_513":526},"2025-10-06T07:06:49.67Z",{"_499":606,"_501":607,"_195":596,"_504":456,"_505":608,"_527":615,"_529":615,"_530":531},"b110633d-1648-4b22-9762-7251b9158b28","Marleen",[609,610,612,614],{"_508":509,"_510":511,"_504":456,"_512":145,"_513":514},{"_508":516,"_510":141,"_504":611,"_512":145,"_513":518},"Professioneel, vriendelijk en vakkundig",{"_508":520,"_510":141,"_504":613,"_512":145,"_513":522},"Heinen & Hopman hebben airco’s bij ons geïnstalleerd. Het was een klus van 3 dagen. Ik maakte me van tevoren zorgen over rotzooi en of we niet spullen uit de kamers moesten afdekken of weghalen. Dat was niet nodig. Ze gingen rustig en gecontroleerd te werk, overlegden over de aanleg en ruimden alles op. Ook als je belt met een vraag, word je gelijk geholpen. En we zijn blij met het resultaat!",{"_508":524,"_510":525,"_504":133,"_512":145,"_513":526},"2025-10-06T05:45:50.902Z",{"_499":617,"_501":618,"_195":584,"_504":456,"_505":619,"_527":626,"_529":626,"_530":531},"d199bbd9-4ab4-4568-9d58-3fd37f5e6da6","Wijnand",[620,621,623,625],{"_508":509,"_510":511,"_504":456,"_512":145,"_513":514},{"_508":516,"_510":141,"_504":622,"_512":145,"_513":518},"M",{"_508":520,"_510":141,"_504":624,"_512":145,"_513":522},"Ondanks dat ik niet thuis was is alles voed verlopen",{"_508":524,"_510":525,"_504":133,"_512":145,"_513":526},"2025-10-02T07:32:15.299Z",{"_499":628,"_501":629,"_195":584,"_504":630,"_505":631,"_527":638,"_529":638,"_530":531},"8529c9c9-ccbe-4f70-8f6a-02cfd7bfba9d","Stan",7,[632,633,635,637],{"_508":509,"_510":511,"_504":630,"_512":145,"_513":514},{"_508":516,"_510":141,"_504":634,"_512":145,"_513":518},"Accuraat,deskundig en professioneel geinstalleerd",{"_508":520,"_510":141,"_504":636,"_512":145,"_513":522},"Accuraat,deskundigen professioneel geistalleerd",{"_508":524,"_510":525,"_504":133,"_512":145,"_513":526},"2025-05-22T09:50:26.722Z",{"_499":640,"_501":641,"_195":642,"_504":536,"_505":643,"_527":650,"_529":650,"_530":531},"bbc1444a-1b13-4ddf-881f-1ae9f53d3c80","Simon","Bussum",[644,645,647,649],{"_508":509,"_510":511,"_504":536,"_512":145,"_513":514},{"_508":516,"_510":141,"_504":646,"_512":145,"_513":518},"professioneel",{"_508":520,"_510":141,"_504":648,"_512":145,"_513":522},"ik ben onder de indruk van de professionaliteit van uw organisatie.",{"_508":524,"_510":525,"_504":133,"_512":145,"_513":526},"2025-03-24T09:53:11.386Z",{"_499":652,"_501":653,"_195":584,"_504":456,"_505":654,"_527":660,"_529":660,"_530":531},"829e81bf-94ed-4a03-b200-c00bd4c36477","Sharon",[655,656,657,659],{"_508":509,"_510":511,"_504":456,"_512":145,"_513":514},{"_508":516,"_510":141,"_504":565,"_512":145,"_513":518},{"_508":520,"_510":141,"_504":658,"_512":145,"_513":522},"proces van offerte en afspraak verliepen vlot, installatie is netjes en vakkundig uitgevoerd.\n\nAf en toe miste ik een update tijdens de werkzaamheden.\nHard gewerkt maar weinig communicatie naar mij toe als klant.",{"_508":524,"_510":525,"_504":133,"_512":145,"_513":526},"2025-02-27T10:55:53.006Z",{"_499":662,"_501":663,"_195":664,"_504":456,"_505":665,"_527":672,"_529":672,"_530":531},"5ba2814c-e9a0-4676-8a45-5acb99133e48","Herman","Loosdrecht",[666,667,669,671],{"_508":509,"_510":511,"_504":456,"_512":145,"_513":514},{"_508":516,"_510":141,"_504":668,"_512":145,"_513":518},"Nette installatie volgens afspraak van Daikin met Intergas",{"_508":520,"_510":141,"_504":670,"_512":145,"_513":522},"Na thuisbezoek een nette offerte ontvangen volgens de afgesproken zaken. Levering en installatie van de Daikin met Intergas ketel volgens afspraak netjes uitgevoerd. Afdichting dak doorvoer verliep moeizaam (3e partij). Uitleg en inregelen installatie door installatie technicus minimaal. Na 1 belletje een andere medewerker langs geweest die installatie heeft gefinetuned en meer instructie heeft gegeven. Binnen klimaat valt tot op heden tegen door enorme spreiding in temperatuur waarop kamerthermostaat op reageert. Installatie gaat pas aan bij 1 graad onder ingestelde temperatuur en uit boven 1 graad van ingestelde temperatuur.",{"_508":524,"_510":525,"_504":133,"_512":145,"_513":526},"2025-02-20T11:40:38.85Z",{"_499":674,"_501":675,"_195":535,"_504":536,"_505":676,"_527":683,"_529":683,"_530":531},"0add07a3-16ab-4a2e-9c5e-7823683eaddd","Marianne",[677,678,680,682],{"_508":509,"_510":511,"_504":536,"_512":145,"_513":514},{"_508":516,"_510":141,"_504":679,"_512":145,"_513":518},"Ik ben zeer tevreden over de plaatsing van mijn nieuwe cv-ketel.",{"_508":520,"_510":141,"_504":681,"_512":145,"_513":522},"De afspraak is stipt nagekomen en de monteurs waren vriendelijk en prettig in de omgang. Ze hebben de zaak keurig achtergelaten.",{"_508":524,"_510":525,"_504":133,"_512":145,"_513":526},"2025-02-11T20:30:09.545Z",{"_499":685,"_501":686,"_195":584,"_504":456,"_505":687,"_527":694,"_529":694,"_530":531},"8bbd8e6a-2951-4191-8fe5-bdc1583212a4","Jan",[688,689,691,693],{"_508":509,"_510":511,"_504":456,"_512":145,"_513":514},{"_508":516,"_510":141,"_504":690,"_512":145,"_513":518},"Netjes gewerkt on goed afgeleverd.",{"_508":520,"_510":141,"_504":692,"_512":145,"_513":522},"Correct werk",{"_508":524,"_510":525,"_504":133,"_512":145,"_513":526},"2025-02-10T12:14:50.889Z",{"_499":696,"_501":697,"_195":698,"_504":630,"_505":699,"_527":706,"_529":706,"_530":531},"1ed52184-761c-4cbf-ac13-87578182a4ad","José van Ommen","Baarn",[700,701,703,705],{"_508":509,"_510":511,"_504":630,"_512":145,"_513":514},{"_508":516,"_510":141,"_504":702,"_512":145,"_513":518},"Niet meteen tevreden maar uiteindelijk wel goed opgelost",{"_508":520,"_510":141,"_504":704,"_512":145,"_513":522},"Na de installatie van de nieuwe cv ketel werkte de thermostaat niet. Er is eerst een andere (precies dezelfde type verbonden met wifi) thermostaat opgezet. Maar ook toen bleef het probleem hetzelfde: koud in alle kamers en wifi verbinding verbrak steeds. Na meerdere verschillende monteurs te hebben gehad is er een andere thermostaat opgezet. De heeft wel 2 weken geduurd voor het allemaal goed functioneerde.",{"_508":524,"_510":525,"_504":133,"_512":145,"_513":526},"2025-02-10T08:16:39.824Z",{"_499":708,"_501":709,"_195":596,"_504":536,"_505":710,"_527":717,"_529":717,"_530":531},"af9a066d-7d1c-46a9-b4a3-bfb5bd9b303e","Marry",[711,712,714,716],{"_508":509,"_510":511,"_504":536,"_512":145,"_513":514},{"_508":516,"_510":141,"_504":713,"_512":145,"_513":518},"Uitstekend",{"_508":520,"_510":141,"_504":715,"_512":145,"_513":522},"Alles gaat volgens afspraak en fijne behulpzame werknemers.",{"_508":524,"_510":525,"_504":133,"_512":145,"_513":526},"2025-01-29T14:36:32.53Z",{"_499":719,"_501":720,"_195":548,"_504":536,"_505":721,"_527":728,"_529":728,"_530":531},"e95c02e0-f689-453f-941c-6ecab115e13a","Joran",[722,723,725,727],{"_508":509,"_510":511,"_504":536,"_512":145,"_513":514},{"_508":516,"_510":141,"_504":724,"_512":145,"_513":518},"Alles helemaal in orde!",{"_508":520,"_510":141,"_504":726,"_512":145,"_513":522},"Verlopen zoals besproken.",{"_508":524,"_510":525,"_504":133,"_512":145,"_513":526},"2025-01-05T21:52:50.418Z",{"_499":730,"_501":731,"_195":584,"_504":456,"_505":732,"_527":739,"_529":739,"_530":531},"ecc745e9-b6d3-4bda-840a-8de57d381285","Jan Gerard Koelewijn",[733,734,736,738],{"_508":509,"_510":511,"_504":456,"_512":145,"_513":514},{"_508":516,"_510":141,"_504":735,"_512":145,"_513":518},"Prima werk geleverd",{"_508":520,"_510":141,"_504":737,"_512":145,"_513":522},"Er is uitstekend werk geleverd in goed overleg met de andere bouwpartners. Complimenten aan jullie monteur Jacob de Graaf en Paul ter Maat als projectleider..\nTop..",{"_508":524,"_510":525,"_504":133,"_512":145,"_513":526},"2024-12-24T11:33:05.553Z",{"_499":741,"_501":742,"_195":596,"_504":487,"_505":743,"_527":750,"_529":750,"_530":531},"27163c60-f5a9-4667-bfe4-f6b7d1606bdc","A.J. Braakman",[744,745,747,749],{"_508":509,"_510":511,"_504":487,"_512":145,"_513":514},{"_508":516,"_510":141,"_504":746,"_512":145,"_513":518},"Betrouwbaar, servicegericht.",{"_508":520,"_510":141,"_504":748,"_512":145,"_513":522},"Heinen & Hopman Installaties is betrouwbaar, duidelijk over wat aangeboden wordt, correct in het nakomen van afspraken en met vriendelijke medewerkers in de montage.",{"_508":524,"_510":525,"_504":133,"_512":145,"_513":526},"2024-12-02T07:54:59.25Z",{"_499":752,"_501":753,"_195":754,"_504":487,"_505":755,"_527":762,"_529":762,"_530":531},"746e848b-7c9e-440b-b026-1984401bffb7","Rembrandt","Hilversum",[756,757,759,761],{"_508":509,"_510":511,"_504":487,"_512":145,"_513":514},{"_508":516,"_510":141,"_504":758,"_512":145,"_513":518},"Deskundig en objectief",{"_508":520,"_510":141,"_504":760,"_512":145,"_513":522},"De contacten met de personen van Heinen & Hopman die ondergetekende heeft, zijn voortreffelijk. Technische kennis is prima en de communicatie duidelijk evenals de adviezen. Levertijden zijn redelijk en als er echt sprake is van nood, staan ze voor de deur.\nDGA Bickery Food Group B.V.\nR.G. 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